Cisco CCNA Voice Certification Training

"The instructor and the CCNA class were well balanced - he kept the class interesting. I left not only certified, but with actual skills due to the copious hand-on labs and troubleshooting. Access to the equipment was excellent and really helped to solidify the concepts taught."

-Teresa Ciarcia, Punta Gorda, FL

Get your Training Quote

• Sep 17 - Sep 21, 2012

• Includes roundtrip airfare and lodging
  
  (Atlanta and Fort Lauderdale boot camps only)
• Hands-on instruction by a certified instructor
• Includes all course materials and practice exams
• Includes all certification exams
• Onsite Testing
• Breakfast and Lunch provided each day

Can't travel or you want to stay with your family or business. No problem! Stay in your own city and save the additional expenses of roundtrip airfare, lodging, transportation, and meals and receive the same great instruction live from our instructors in our Live Instructor-Led Remote Classroom Training.

Remote Classroom Training

Our Remote Classroom Training is a live class with students observing the instructor and listening through your computer speakers. You will see the instructor's computer, slides, notes, etc., just like in the classroom. You will be following along, doing work, labs, and individual assignments.

Prerequisites:

• Valid CCNA certification, or
• Valid CCIE certification

Introducing Cisco Voice and Unified Communications Administration (ICOMM - Exam 640-461)

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
• Describe how to maintain a Cisco Unified Communications solution.

Course Outline

• Course Introduction
• Overview of Cisco Unified Communications Solutions
• Overview of Administrator and End-User Interfaces
• Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Endpoint and End User Administration
• Enablement of End User Telephony and Mobility Features
• Enablement of Cisco Unity Connection and Cisco Unified Presence
• Cisco Unified Communications Solutions Maintenance

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