Enterprise Desktop Support Certification Training

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• Includes roundtrip airfare and lodging
  
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• Hands-on instruction by a certified instructor
• Includes all course materials and practice exams
• Onsite Testing
• Breakfast and Lunch provided each day

Microsoft Course 6292 is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps students prepare for the Exam 70-680, TS: Windows 7, Configuring.

Microsoft Course 50331 provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

• Microsoft Course 6292
• Microsoft Course 50331

Microsoft Course 6292

Exam: 70-680 - This instructor-led course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps students prepare for the Exam 70-680, TS: Windows 7, Configuring.

Audience Profile

This course is intended for IT professionals who are interested in:

• Expanding their knowledge base and technical skills about Windows 7 Client.
• Acquiring deep technical knowledge of Windows 7.
• Learning the details of Windows 7 technologies.
• Focusing on the "how to" associated with Windows 7 technologies.

At Course Completion

After completing this course, students will be able to:

• Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
• Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
• Configure file access and printers on a Windows 7 client computer.
• Configure network connectivity on a Windows 7 client computer.
• Configure wireless network connectivity on a Windows 7 client computer.
• Secure Windows 7 client desktop computers.
• Optimize and maintain the performance and reliability of a Windows 7 client computer.
• Configure mobile computing and remote access settings for a Windows 7 client computer.

Course Outline

Module 1: Installing, Upgrading, and Migrating to Windows 7

This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7.

• Preparing to Install Windows 7
• Performing a Clean Installation of Windows 7
• Upgrading and Migrating to Windows 7
• Performing Image-based Installation of Windows 7
• Configuring Application Compatibility

After completing this module, students will be able to:

• Describe the key features, editions, and hardware requirements of Windows 7.
• Perform a clean installation of Windows 7
• Upgrade and Migrate to Windows 7 from an earlier version of Windows.
• Perform an image-based installation of Windows 7
• Resolve common application compatibility issues.

Module 2: Configuring Disks and Device Drivers

This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired.

• Partitioning Disks in Windows 7
• Managing Disk Volumes
• Maintaining Disks in Windows 7
• Installing and Configuring Device Drivers

After completing this module, students will be able to:

• Configure disk partitions on a Windows 7 client computer
• Create and manage disk volumes
• Manage file system fragmentation and disk quotas
• Install and configure device drivers

Module 3: Configuring File Access and Printers on Windows 7 Client Computers

This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing.

• Overview of Authentication and Authorization
• Managing File Access in Windows 7
• Managing Shared Folders
• Configuring File Compression
• Managing Printing

After completing this module, students will be able to:

• Describe authentication and authorization
• Manage file access on a Windows 7 client computer
• Create and manage shared folders
• Configure file compression
• Install, configure, and administer printers

Module 4: Configuring Network Connectivity

This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity.

• Configuring IPv4 Network Connectivity
• Configuring IPv6 Network Connectivity
• Implementing Automatic IP Address Allocation
• Troubleshooting Network Issues

After completing this module, students will be able to:

• Configure IPv4 network connectivity.
• Configure IPv6 network connectivity.
• Implement automatic IP address allocation.
• Troubleshoot common network related issues by using the tools available in Windows 7.

Module 5: Configuring Wireless Network Connections

This module describes key wireless network technologies and how to configure wireless network components and the Windows 7 elements that are necessary to access wireless networks.

After completing this module, students will be able to:

• Describe the standards and technologies related to wireless network connections.
• Configure a wireless network connection.

Module 6: Securing Windows 7 Desktops

This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8.

• Overview of Security Management in Windows 7
• Securing a Windows 7 Client Computer by Using Local Security Policy Settings
• Securing Data by Using EFS and BitLocker
• Configuring Application Restrictions
• Configuring User Account Control
• Configuring Windows Firewall
• Configuring Security Settings in Internet Explorer 8
• Configuring Windows Defender

After completing this module, students will be able to:

• Explain the security management features of Windows 7.
• Configure local security policy settings on a Windows 7 client computer.
• Secure data by using EFS and BitLocker.
• Configure application restrictions by using AppLocker.
• Configure user account control settings.
• Configure Windows Firewall on a Windows 7 client computer.
• Configure security-related settings in Internet Explorer to help protect a Windows 7 client computer that is connected to the Internet.
• Configure Windows Defender to help protect a Windows 7 client computer against malicious software.

Module 7: Optimizing and Maintaining Windows 7 Client Computers

This module describes how to use the monitoring and configuration tools to obtain information about Windows 7 performance and how to troubleshoot performance and reliability problems.

• Maintaining Performance by Using the Windows 7 Performance Tools
• Maintaining Reliability by Using the Windows 7 Diagnostic Tools
• Backing Up and Restoring Data by Using Windows Backup
• Restoring a Windows 7 System by Using System Restore Points
• Configuring Windows Update

After completing this module, students will be able to:

• Maintain the performance of a Windows 7 client computer by using performance management tools.
• Maintain reliability of a Windows 7 client computer by using the diagnostic tools.
• Back up and restore data on a Windows 7 client computer by using Windows Backup.
• Restore a Windows 7 system by using system restore points.
• Configure Windows Update on a Windows 7 client computer.

Module 8: Configuring Mobile Computing and Remote Access in Windows 7

This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7.

• Configuring Mobile Computer and Device Settings
• Configuring Remote Desktop and Remote Assistance for Remote Access
• Configuring DirectAccess for Remote Access
• Configuring BranchCache for Remote Access

After completing this module, students will be able to:

• Configure mobile computer and device settings on a Windows 7 client computer.
• Configure Remote Desktop and Remote Assistance on a Windows 7 client computer.
• Configure DirectAccess on a Windows 7 client computer for remote access.
• Configure BranchCache on a branch office Windows 7 client computer.

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Microsoft Course 50331

Exam 70-685 - This instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for Exam 70-685.

At Course Completion

After completing this course, students will be able to:

• Identify and Resolve Desktop Application Issues
• Identify the Cause of and Resolve Networking Issues
• Manage and Maintain Systems That Run Windows 7
• Support Mobile Users
• Identify the Cause of and Resolve Security Issues

Course Outline

Module 1: Identify and Resolve New Software Installation Issues

This module explains how to fix problems that occur during the installation of new software.

• Overview
• Planning New Software Deployment
• Multilingual Deployment
• Using Group Policy to install software
• Using Software Restriction Policies
• Digitally Signing Software
• Using WMI
• Using Applocker
• Using Virtualization for Testing
• Resolve Software Installation Issues
• Review

After completing this module, students will be able to:

• Understand the different installation options for Windows 7
• Understand the different installation options for Windows 7 applications
• Resolve Windows 7 installation problems
• Prevent users from running unapproved applications

Module 2: Resolve Software Configuration Issues

This module explains how to fix application install problems caused by older programs or new features and options.

• Overview
• Change Default Settings on the Image
• Enable and Disable Features
• Pointing to a Network Resource
• Configuring Updates
• Resolve Configuration Issues with Group Policy
• Driver Updates
• Problem Steps Recorder
• Resolve Software Configuration Issues
• Review

After completing this module, students will be able to:

• Create a Windows 7 VHD disk
• Configure operating system features
• Understand the impact of Driver Updates
• Fix software configuration problems
• Use the Problem Steps Recorder tool

Module 3: Resolve Software Failure

This module explains how to fix problems with applications that have problems after being installed.

• Overview
• Event Viewer
• Event Forwarding
• Application Compatibility Toolkit
• Windows Troubleshooting Platform
• Windows Experience Index
• Testing Compatibility with Safe Mode
• System Restore
• Resolve Software Failure
• Review

After completing this module, students will be able to:

• Configure Event Forwarding
• Use System Restore to fix desktop problems
• Create a Windows 7 Troubleshooter

Module 4: Identify and Resolve Logon Issues

This module explains how to fix logon problems and configure local and roaming logon profiles.

• Overview
• Authentication Process
• Machine Accounts
• Trust Relationships
• Network Services
• User Account Properties
• User Profiles
• Resolve Logon Issues
• Review

After completing this module, students will be able to:

• Create Roaming and Mandatory User Profiles
• Configure Machine Accounts in Active Directory
• Configure User Account Properties in Active Directory

Module 5: Identify and Resolve Network Connectivity Issues

This module explains how to troubleshoot connectivity and network problems for client computers.

• Overview
• Scope of the Problem
• Hardware Issues
• TCP/IP Configuration
• Network Routing
• IPSec Configuration
• Network Connectivity Tools
• Branch Cache
• Resolve Network Connectivity Issues
• Review

After completing this module, students will be able to:

• Use command-line tools to troubleshoot connectivity problems
• Use the Windows Troubleshooters to fix configuration issues
• Configure Advanced TCP/IP options on a client computer

Module 6: Identify and Resolve Name Resolution Issues

This module explains how to use network services and local computer files to resolve computer names.

• Overview
• DNS Name Resolution
• Using a Hosts files
• WINS Configuration
• Using LMHOSTS files
• Name Resolution Order
• Manual vs DHCP Configuration
• Resolve Name Resolution Issues
• Review

After completing this module, students will be able to:

• Configure records on a DNS Server
• Configure HOSTS records
• Using command-line and scripting tools to configure TCP/IP settings

Module 7: Identify and Resolve Network Printer Issues

This module explains how to configure printer settings and security.

• Overview
• Connecting to a Network Printer
• Managing the Print Spooler
• Setting Printer Priorities
• Creating Printer Pools
• Configuring Drivers
• Printer Schedules
• Printer Permissions
• Manage Printers with Group Policy Settings
• Resolve Network Printer Issues
• Review

After completing this module, students will be able to:

• Optimize the performance of the Print Spooler
• Redirect Print Jobs from non-functioning Printers
• Manage Active Directory registration of Printers
• Manage Printer Permissions

Module 8: Identify and Resolve Performance Issues

This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.

• Overview
• Analyzing Event Logs
• Setting Power Management
• Optimize Processor Usage
• Optimizing Memory Usage
• Optimize Hard Drive Usage
• Optimize Network Usage
• Performance Tools
• Resolve Performance Issues
• Review

After completing this module, students will be able to:

• Configure automatic responses to Service failure
• Manage the use of Processing resources by applications
• View and control active connections to a computer
• Optimize Hard-Disk performance

Module 9: Identify and Resolve Hardware Failure Issues

This module explains how to diagnose hardware problems on a computer.

• Overview
• Diagnosing Memory Failure Issues
• Hard Drive Issues
• Network Card Issues
• Power Supply Issues
• Windows Hardware Diagnostic Tools
• Resolve Hardware Failure Issues
• Review

After completing this module, students will be able to:

• Understand how to be proactive in dealing with hardware problems
• Use Windows 7 hardware diagnostic tools

Module 10: Identify and Resolve Wireless Connectivity Issues

This module explains how to configure reliable and secure wireless connectivity for client computers.

• Overview
• Signal Strength
• Wireless Security
• Wireless Profiles
• Management Options for Wireless Devices
• Resolve Wireless Connectivity Issues
• Review

After completing this module, students will be able to:

• Understand the encryption options available for wireless networks
• Use Windows 7 Wireless security options
• Fix client connectivity problems

Module 11: Identify and Resolve Remote Access Issues

This module explains how to configure remote network connections for client computers.

• Overview
• Remote Access Methods
• Dial-up Configuration
• VPN Configuration
• DirectAccess Configuration
• Authentication Protocols
• Resolve Remote Access Issues
• Review

After completing this module, students will be able to:

• Understand the security options available when creating remote access connections
• Understand the new capabilities of VPN connections that use DirectAccess
• Resolve connectivity problems for VPN and Dial-Up connections

Module 12: Manage File Synchronization

This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.

• Overview
• Configuring Offline File Access
• Synchronization Settings
• Transparent Caching
• Roaming Profiles
• Restoring Network Files
• Resolve File Synchronization Problems
• Review

After completing this module, students will be able to:

• Configure Transparent Caching
• Restore deleted network files

Module 13: Identify and Resolve Internet Explorer Security Issues

This module explains how to configure the security features in Internet Explorer to protect user information and privacy.

• Overview
• Configure Security Zone
• Configure Security Levels
• Configure Privacy Settings
• Managing Add-ons
• Configure Smart Screen Filter
• Other Security Issues
• Resolve Internet Explorer Security Issues
• Review

After completing this module, students will be able to:

• How to use new security features like Smart Screen Filtering
• Manage Internet Explorer Add-ons
• Use IE features to warn the user about potential security problems

Module 14: Identify and Resolve Firewall Issues

This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.

• Overview
• Securing Network Applications and Features
• Program and Port Exceptions
• Configuring Notifications and Logging
• Network Security Tools
• Resolve Firewall Issues
• Review

After completing this module, students will be able to:

• Block applications from communicating over the network
• Record and setup notifications of unapproved network communication
• Fix problems caused by improper configuration of Windows Firewall

Module 15: Identify and Resolve Issues Due To Malicious Software

This module explains how to restore a computer system after an attack by viruses or other malicious software.

• Overview
• Proactive Malware Protection
• Protecting Internet Explorer
• Windows and Anti-Virus Updates
• Recovering From Malware Infection
• Resolve Issues Due To Malicious Software
• Review

After completing this module, students will be able to:

• Identify problems caused by viruses and other malware
• How to protect Internet Explorer and E-mail applications from malware attack
• How to prevent data loss and fix a computer after a malware attack

Module 16: Identify and Resolve Encryption Issues

This module explains how to fix problems caused by using encryption on a Windows computer.

• Overview
• Configuring a Recovery Agent
• Using EFS
• Using BitLocker
• Encryption Tools
• Resolve Encryption Issues
• Review

After completing this module, students will be able to:

• Recover from lost encryption keys
• How to encrypt individual files using EFS
• Use BitLocker to protect laptops and insecure computers

Module 17: Identify and Resolve Software Update Issues

This module explains how to enable and use the software update features available in Windows 7.

• Overview
• Types of Windows Updates
• Using Windows Update
• Using Microsoft Update
• Resolve Software Update Issues
• Review

After completing this module, students will be able to:

• Configure client computers to get updates from the local network instead of the Internet
• Understand the different options available when updating the operating system
• Understand how to configure automatic updates for Microsoft applications

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