ITIL v3 Foundation Training
ITIL Foundation v3 Training Course
"Very informative, he really knows the material and communicates his knowledge well. I continue to be extremely satisfied with the quality of CED's course offerings and the knowledge and skills of their instructors. I will continue to recommend CED to friends and co-workers and also have every intention of returning for any additional training I may require. I have been to CED 3 times now and I am very satisfied with the quality of the training and knowledge of the instructors." -B Briggs
- Includes roundtrip airfare and lodging
( Atlanta and Fort Lauderdale boot camps only)
- Hands-on instruction by a certified instructor
- Includes all course materials and practice exams
- Onsite Testing
- Breakfast and Lunch provided each day
ITIL® is the most widely accepted approach to IT Service Management in the world. In this comprehensive course, you will prepare for and take the ITIL® v3 Foundation Certification exam. This comprehensive 3-day course will challenge you to develop and apply IT practices and procedures. It includes in-depth coverage of all exam objectives in a systematic approach and includes student book, handouts, quizzes, and team activities to reinforce learning.
- Real-world examples that put context of service solutions
- Exam Essentials in each chapter allows you to focus on what to study
- Practice Exam questions
- A lab manual for certification practice
Who Should Attend
This course is intended for those seeking ITIL® Foundation certification and those responsible with coupling the goals of IT to the objectives of business. It is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services or establishing and refining existing processes. All IT personnel should attend this foundation course to learn the Best Practices being utilized with major corporations around the world.
- IT Professionals
- IT Managers/Directors
- Outsourcing Professionals
- IT Project Managers and Team Members
- System Integrators
- Help Desk Management and staff
- Application Development Managers/Directors
- Business Analysts
- IT Project Coordinators, Project Leaders, Developers
Enhance Your Expertise
The ITIL® V3 Foundation Exam Prep Course is course is designed to ensure that you gain the ability to successfully pass the exam.
- Prepare for and take the ITIL® V3 Foundation for IT Service Management exam
- Gain the knowledge of Service Management processes and procedures
- Apply Best Practices to successfully improve your IT environment
- Coordinate IT Service with the core objectives of business
- Practical guidance for applying ITIL® to everyday IT situations
Course Composition
This well-liked class targets the knowledge of the Service Lifecycle and the Integration of IT and core business needs. IT utilization of Best Practices is emphasized. Quizzes and team activities are given with each lesson to systematically reinforce learning and ensure success on the exam.
- Prepare for and take the ITIL® V3 Foundation Exam
- Describe critical processes to promote IT success
- Determine a service strategy that works for your environment
- Promote ITIL® processes for software deployment
- Enhance IT organizational value with ITIL® best practices
- Utilize ITIL to balance IT requirements and business demands
- Daily exam practices, review sessions, and team reviews
- Take the ITIL® v3 Foundation Certification exam
Course Outline
Exam EX0-101
Introduction and Service Lifecycle
- Mapping the Concepts of ITIL® to the Service Lifecycle
- How does the Service Lifecycle work for you?
- The four Perspectives of ITSM and it's benefits
- What is ITIL® and it's processes and procedures
Service Strategy
- Objectives
- Major concepts
- Creating Service Value
- Service packages and Service Level Packages
- Financial Management for IT Services
- Service Portfolio Management
- Demand Management
Service Design Concepts and Detail
- Service Design Processes
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- IT Security Issues and Management
- Procurement and Supplier Management
Service Transition
- Knowledge Management
- Service Asset & Configuration Management
- Change Management
- Release & Deployment Management
- Validation and Testing
Service Operation
- Functions and Processes: Help Desk, Technical and Application Management
- Service Operation Processes
- Event Management
- Incident management
- Problem Management
- Request Fulfillment
- Access Management
Continual Service Improvement
- Service Level Management
- Service Measurement and Reporting
- CSI Improvement Process
- Summary and Scenarios
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