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To list your job opening and reach an audience of highly qualified applicants - please contact Valerie Witcher at [email protected]

Computer Technician I

Location: San Jose, CA

Job Purpose:

Integrates and configures PC hardware and peripherals.

Such activities may include the following as well as other duties as assigned:

  • Integrates and configures a variety of PC hardware, operating system software and peripherals assembling PC electronic components, installing circuit boards, disk drives, mass storage devices and peripheral equipment and/or other related components.
  • Troubleshoots and resolves integration and configuration problems involving circuit analysis, wave form calculations, fault isolation, prom programming and signal flow tracing.
  • Troubleshoots problems to diagnose malfunctions and equipment failures and takes appropriate actions based on process requirements
  • Completes appropriate documentation regarding defective parts replacement, shipping, build process updates, etc.
Knowledge and Skills:
  • Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job.
  • Performs functions that are routine in nature with minimal complexity or variation.
  • Work is performed under supervision and receives detailed instructions to perform tasks. Follows priorities provided to them for performing work.
  • Interacts mostly with immediate peers within assigned work group. Limited interaction and information exchange with other internal departments or work groups may be required to perform role.
  • Impact of decisions is typically contained within assigned work.
Work Experience:
  • Typically less than one year
Education and Certification(s):
  • High School Diploma or equivalent
  • A+ Certification
Distinguishing Characteristic(s):
  • Specific department may require specialized certification, e.g. A+.
  • May require standing for prolonged periods of time and lift up to 50 pounds.
  • Position may require travel.
Contact

To apply, contact Toni Schindler - [email protected].

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Technical Helpdesk Customer Service Representative

Location: Bloomington, IL

Job Description:

Provide customer service support over the phone. The nature and scope of this effort will be to provide general administrative support to the organization, with the primary responsibility being call support. Tasks assigned may be repetitive in nature or may be special assignments. Resources will be expected to respond to the needs of their customers by providing a high level of customer service, managing their time effectively, and the ability to communicate to all levels of business partners to solve and assist with daily requests. The candidates we choose will be flexible with their shift, have above average customer service skills and will be a professional team player.

Required Skills:
  • A+ or Network classes taken are a big plus
  • Above Average Customer Service experience
  • Basic knowledge of and the ability to use major features and functions of the Internet/Intranet Browser (Some HTML)
  • Will upgrade the network connections between agent offices to provide more bandwidth and improved overall performance.
  • Basic knowledge in MS Word, MS Excel, MS Access, Lotus Notes Collaboration Database, MS Outlook electronic mail, Windows 2007 (preferred but not required)
  • Strong written/verbal communication skills, organizational/customer service skills, problem solving skills, strong interpersonal skills, self-motivated, professional and reliable, ability to work in diverse groups, and the ability to multi-task with attention to accuracy are required.
  • Customer Service, Typing ability, and Attention to detail
Background Information

We need to prepare agent offices to utilize new technologies to work smarter in the future and to better suit agent and customer needs.

Contact

To apply, contact John Restrepo - [email protected].

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Integration Tech I

Company: Tech Data
Location: Swedesboro, NJ

General Summary:

Assembles, installs, and configures hardware and software. Uses diagnostics to perform testing on configured or assembled computers and related type products. Troubleshoots problems that may occur during the performance of their duties by using technical support from within the department.

Essential Duties and Responsibilities:
  • Installs, configures, tests, and diagnoses hardware and software on computers and computer-related equipment.
  • Assembles computer and related products in accordance to work instructions.
  • Logs and tracks orders accurately using established procedures.
  • Troubleshoots problems that occur while performing configurations.
  • Attends and completes continuous training in new software and hardware releases.
  • Documents and utilizes ISO processes and procedures.
Additional Duties and Responsibilities:
  • Assists other associates.
  • Ensures record keeping requirements are met.
  • Performs material handling duties.
  • Maintains a professional and clean work environment.
  • Performs assembly of hardware and software.
  • Administers team level productivity and quality objective.
  • Performs any additional duties as assigned.
Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to lift and move up to 50 lbs.
  • Able to express ideas clearly and convey necessary information.
  • Able to troubleshoot system-related problems.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
  • Able to quickly learn new systems and technology.
  • Knowledge and/or expertise in advanced database development and maintenance.
  • Knowledge and/or expertise in related area of responsibility.
  • Possesses strong organizational and time management skills, driving tasks to completion.
Required Educational:
  • High School/G.E.D.
Preferred Educational:
  • Associate Degree
Previous Experience (Years & Type):
Certifications:
  • A+ certified and one year hardware experience, required.
  • A+ certification or 2 years hardware experience, preferred.
Working Conditions:
  • Able to bend, crawl, and do some lifting.
  • Able to carry.
  • Able to push/pull.
  • Clean room environment requiring ESD protection.
  • Consistent non-standard work or overtime as business requires.
  • Distribution center environment
Contact

To apply, contact Robert Spuler - [email protected].

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Network Operations Center (NOC) Analyst

Company: Momentum Telecom
Location: Kennesaw, GA

Position Summary

The NOC Analyst is responsible monitoring and supporting critical managed network elements using real time alarming of network faults and notifications. Problem identification, ticketing, and basic troubleshooting of all network systems, specifically focused on DOCSIS and SIP based technologies

Department, Supervisor, Location and Hours

The NOC Analyst position works in the Network Operations Center and reports directly to the NOC Supervisor. The position is based in the Kennesaw, Georgia. The IBBS NOC is a 24/7 operation and includes overnight and may include varied start times and days off.

Essential Duties
  • Monitor and support critical managed network elements using real time alarming of network fault notification.
  • Provides assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.
  • Initiate, update, track and close trouble tickets; creating and sending network alerts as needed to internal organizations (customer care, development, engineering, etc.).
  • Perform proactive network element status and health checks as part of normal surveillance activities.
  • Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.
  • Work to ensure Mean Time to Repair and Network Availability goals are met
  • Provides suggestions and recommendations to NOC Supervisor for process improvement.
Knowledge, Skills and Abilities
  • Advanced knowledge of the cable modem internet industry.
  • Basic knowledge of routing and switching.
  • Basic understanding of cable plant and VoIP infrastructure
  • Demonstrated complex problem solving abilities.
  • Demonstrated excellent written and verbal communication skills
  • Demonstrated ability to manage multiple priorities and tasks
  • Demonstrated exceptional customer service skills.
Preferred Qualifications and/or Experience
  • Basic knowledge of Routing and Switching
  • Basic cable plant infrastructure trouble shooting and repair experience
  • Basic knowledge of Voice infrastructure
  • DOCSIS experience a plus
Educational Requirements

Required: High school diploma or equivalent degrees required.

Preferred: A+, CCENT

Preferred: College level degree in a related field

COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB CONDITIONS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is:

  • Some shift work required for evenings and weekends.
  • Required to sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
  • Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  • Must be able to speak clearly.
Contact

To apply, contact Jeff Ramirez - [email protected].

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Level 1 Support Specialist

Company: Pro4ia
Location: New York, NY

Responsibilities
  • Provide first level customer support including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications.
  • Support for Microsoft Windows and Apple MAC operating system environments.
  • Create and maintain client-related documentation.
  • Respond to and log all inquiries received from clients via telephone, email, or client portal.
  • Create properly formatted tickets on all inquiries in ticket management software.
  • Keep well documented and updated case notes on all tickets daily.
  • Provide daily communication to clients on outstanding ticket status.
  • Properly escalate tickets to support team as necessary.
Job Requirements
  • Excellent verbal and written communication skills.
  • Must be able to communicate details of the problem and the initial troubleshooting steps effectively to the next level of support.
  • Basic technical skills to troubleshoot and resolve questions/issues with computer hardware, network/internet connectivity, email, and other software applications.
  • Exceptional customer service and phone etiquette skills.
  • Good organization skills to be able to carry out assignments with minimal supervision.
  • Ability to work on multiple, concurrent tasks and adapt to shifting priorities.
  • Detail oriented and strong problem-solving capabilities.
  • Ability to work proactively and collaboratively with entire staff.
  • Ability to adjust work schedule to meet deadlines and work independently.
  • Strong follow-up skills to ensure that problems are handled in a timely manner
  • Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential.
  • Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.).
  • Strong computer skills and proficiency with Microsoft Office
Hours/Week

Full time with occasional after hours work required

Contact

To apply, contact Jessica Doutre - [email protected].

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Relocation Technician

Company: Pro4ia
Location: New York, NY

Position Summary

Pro4ia's clients are among the top financial companies in the world, and they trust Pro4ia to relocate their offices when they move and support their other technical needs. The Relocation Technician is responsible for performing all aspects of Technology Relocation Services ("TRS") on-site for clients with an emphasis on relocating equipment, attention to detail and close collaboration with his/her Supervisor and the rest of the TRS team. The candidate must be one who can efficiently accomplish necessary technical tasks like disconnecting and reconnecting hardware and systems in a relocation environment. For those who show leadership, managerial and organizational skills, there may be opportunities to advance into supervisory roles. For those who show technical skill, there may be opportunities to move into support and full-time technology services roles.

Key Responsibilities

Pro4ia is looking for reliable, technically sound, energetic, and collaborative individual to fill the role. The Relocation Technician will be responsible for the following:

General Responsibilities
  • Work efficiently to achieve the project goals quickly and with a high-level of skill
  • Represent Pro4ia professionally by being punctual, thorough, professional and reliable
  • Respond to scheduling requests within 24 hours
  • Available to travel to client sites throughout the NYC area for projects in the evenings and on weekends
  • Deliver timesheets and report hours within 24 hours
  • Be detail oriented in documenting your work and submitting it promptly
  • Attend and be attentive at all project orientations and briefings
  • Escalate any issues to your Assistant Supervisor
  • Dress neatly (business casual) with a Pro4ia-issued polo
Technical Responsibilities

Execute end-user computer and peripheral equipment relocation, including:

  • Desktops
  • Monitors
  • Keyboards and Mouses'
  • Local and Network Printers
  • Phones
  • Fax Machines
  • Scanners
  • Conduct disconnects and reconnects for equipment
  • Complete both Disconnect and Reconnect documentation, collect documentation and deliver it to your Assistant Supervisor
  • Disconnect every location that is labeled
  • Bag all small / loose items and confirm that items are clearly labeled
  • Reconnect all equipment, lace and dress cables, as appropriate
  • Verify based on the Reconnect Sheet that all equipment was transported with no issues and reconnected
  • Document any problems you encounter and notify your Assistant Supervisor
Other Technical Responsibilities, If Requested
  • Provide workstation certification and 2nd day support according to Pro4ia's standards
Qualifications

Pro4ia seeks candidates who are detail-oriented, reliable, and have strong project management and organizational skills. The Relocation Technician will have:

  • Experience with hardware and networks
  • A demonstrated commitment to meeting high-quality standards and attention to detail
  • High level of professionalism with good interpersonal skills to work with Supervisors and clients
  • Excellent written and verbal communications skills
  • Ability to work independently
  • Friendly personality, enthusiasm and dedication to teamwork
  • Flexibility in assisting at different sites in the NYC area, during evening hours and on weekends
  • Ability to troubleshoot basic issues, a plus
Performance Evaluation
  • Completion of projects in a timely and efficient manner
  • Quality of oral and written communications
  • Demonstration of ability to be a self-starter as well as a team player
  • Demonstration of leadership qualities and organizational skills
Contact

To apply, contact Jessica Doutre - [email protected].

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Junior Systems Integrator

Company: Vision7 International
Location: Vancouver, BC

Vision 7 is among the top 25 international marketing communications companies in the world with two operating divisions: Cossette and EDC.

Our Vision 7 office in Vancouver has an immediate opening for a Junior Systems Integrator. You will provide support to all IS/IT related requests and projects, including but not limited to, systems implementation and Mac & PC troubleshooting.

About the Role:
  • You will work alongside our Sr. Systems Integrator providing regional support for our Vancouver office
  • Manage all incoming technical request through our helpdesk ticketing system
  • Be the first point of contact for all IT related issues (hardware, software and network) and escalate if needed
About You:
  • You have a minimum of 1 to 2 years of related work experience
  • You would call yourself an ambi-computer geek (Mac & PC)
  • You are known for your customer service skills and can-do attitude.
  • You are a great communicator.
  • You love technology and have hands on experience with everything tech (smart phones, sound systems, tvs, printers, etc)
  • Experience working with Macs a must

Think you're up for the challenge?

We thank all who apply, but only those whose experience matches our requirements will be contacted for an interview.

Contact

To apply, contact Lana McGarry - [email protected].

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Helpdesk Technician

Company: The Computer Merchant
Location: Bossier City, LA

Environment:

24x7 Remote Resolution Technical Helpdesk supporting a number of corporate/enterprise level end clients

Job Description:
  • Provides technical support to users for basic computer related technical problems.
  • Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
  • Resolves and/or refers more complex technical problems through a defined escalation process.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
  • Experience with solving computer related problems.
  • Experience with company products, operation systems and escalation policy.
  • Good communication, interpersonal and organizational skills.
  • Ability to work in a team environment.
Contact

To apply, contact Kyle Kutzer - [email protected].

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