VMware vSphere Troubleshooting Training Course

This training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6.x environment.

This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Web Client, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.

Course Objectives

By the end of the course, you should be able to meet the following objectives:

• Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the vSphere environment
• Introduce troubleshooting principles and procedures
• Troubleshoot networking problems and recover from these problems
• Analyze storage failure scenarios and resolve the problems
• Troubleshoot vSphere cluster failure scenarios and analyze possible causes
• Diagnose common VMware vSphere® High Availability problems and provide solutions
• Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve resource use (VMware vSphere® Distributed Resource Scheduler™)
• Troubleshoot VMware vCenter Server® problems
• Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them
• Troubleshoot faulty virtual machines, including installation problems, snapshot problems, connection problems, and more

Target Audience

• System administrators
• System integrators

Prerequisites

This course requires completion of one of the following prerequisites:

• VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV)
• VMware vSphere: Fast Track [V6.5]
• VMware vSphere: Install, Configure, Manage [V6.5]
• Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.5].

Course Modules

1: Course Introduction

• Introductions and course logistics
• Course objectives
• Describe the content of this course
• Gain a complete picture of the VMware certification system
• Familiarize yourself with the benefits of the VMware Education Learning Zone
• Identify additional resources

2: Introduction to Troubleshooting

• Identify the effects of a system problem
• Define the scope of troubleshooting
• Use a structured approach
• Understand the principles of troubleshooting
• Follow a logical troubleshooting procedure
• Examine examples of troubleshooting

3: Troubleshooting Tools

• Use command-line tools to identify and troubleshoot problems
• Use VMware vSphere® Management Assistant
• Find and interpret important log files
• Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

4: Networking

• Identify the symptoms of network-related problems
• Analyze and resolve standard switch and distributed switch problems
• Analyze virtual machine connectivity problems and fix them
• Examine common management network connectivity problems and restore configurations
• Identify and prevent potential problems

5: Storage

• Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
• Analyze storage-related logs
• Analyze hardware malfunction and software misconfiguration scenarios
• Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
• Analyze possible causes, recover from the faulty conditions, and restore storage visibility

6: vSphere Clusters

• Identify and recover from problems related to vSphere HA
• Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
• Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
• Examine vSphere cluster failure scenarios and possible solutions

7: Virtual Machines

• Analyze and resolve common virtual machine snapshot problems
• Identify possible causes and resolve virtual machine power-on problems
• Troubleshoot virtual machine connection state problems
• Resolve problems seen during VMware Tools™ installations
• Examine failure scenarios and provide solutions

8: vCenter Server and ESXi

• Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
• Identify and resolve authentication problems
• Troubleshoot VMware Certificate Authority and certificate problems
• Analyze and fix problems with vCenter Server services
• Analyze and fix vCenter Server database problems
• Identify VMware vCenter Server® High Availability problems
• Examine ESXi host and vCenter Server failure scenarios and resolve the problems

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