ITIL Foundation v3 Training

"I highly recommend CED Solutions for any IT personnel who desire certification to validate their experience. The instructors were very thorough with their presentations and delivery of the material."

-Reggie Robinson, Allen, TX

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• Jun 25 - Jun 29, 2012

• Hands-on instruction by a certified instructor
• Includes all course materials and practice exams
• Includes all certification exams
• Onsite Testing
• Breakfast and Lunch provided each day

Can't travel or you want to stay with your family or business. No problem! Stay in your own city and save the additional expenses of roundtrip airfare, lodging, transportation, and meals and receive the same great instruction live from our instructors in our Live Instructor-Led Remote Classroom Training.

Remote Classroom Training

Our Remote Classroom Training is a live class with students observing the instructor and listening through your computer speakers. You will see the instructor's computer, slides, notes, etc., just like in the classroom. You will be following along, doing work, labs, and individual assignments.

ITIL® is the most widely accepted approach to IT Service Management in the world. In this comprehensive course, you will prepare for and take the ITIL® v3 Foundation Certification exam. This comprehensive 3-day course will challenge you to develop and apply IT practices and procedures. It includes in-depth coverage of all exam objectives in a systematic approach and includes student book, handouts, quizzes, and team activities to reinforce learning.

• Real-world examples that put context of service solutions
• Exam Essentials in each chapter allows you to focus on what to study
• Practice Exam questions
• A lab manual for certification practice

Who Should Attend:

This course is intended for those seeking ITIL® Foundation certification and those responsible with coupling the goals of IT to the objectives of business. It is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services or establishing and refining existing processes. All IT personnel should attend this foundation course to learn the Best Practices being utilized with major corporations around the world.

• IT Professionals
• IT Managers/Directors
• Outsourcing Professionals
• IT Project Managers and Team Members
• System Integrators
• Help Desk Management and staff
• Application Development Managers/Directors
• Business Analysts
• IT Project Coordinators, Project Leaders, Developers

Enhance Your Expertise:

The ITIL® V3 Foundation Exam Prep Course is course is designed to ensure that you gain the ability to successfully pass the exam.

• Prepare for and take the ITIL® V3 Foundation for IT Service Management exam
• Gain the knowledge of Service Management processes and procedures
• Apply Best Practices to successfully improve your IT environment
• Coordinate IT Service with the core objectives of business
• Practical guidance for applying ITIL® to everyday IT situations

Course Composition:

This well-liked class targets the knowledge of the Service Lifecycle and the Integration of IT and core business needs. IT utilization of Best Practices is emphasized. Quizzes and team activities are given with each lesson to systematically reinforce learning and ensure success on the exam.

• Prepare for and take the ITIL® V3 Foundation Exam
• Describe critical processes to promote IT success
• Determine a service strategy that works for your environment
• Promote ITIL® processes for software deployment
• Enhance IT organizational value with ITIL® best practices
• Utilize ITIL to balance IT requirements and business demands
• Daily exam practices, review sessions, and team reviews
• Take the ITIL® v3 Foundation Certification exam

Course Outline

Exam EX0-101

Introduction and Service Lifecycle

• Mapping the Concepts of ITIL® to the Service Lifecycle
• How does the Service Lifecycle work for you?
• The four Perspectives of ITSM and it's benefits
• What is ITIL® and it's processes and procedures

Service Strategy

• Objectives
• Major concepts
• Creating Service Value
• Service packages and Service Level Packages
• Financial Management for IT Services
• Service Portfolio Management
• Demand Management

Service Design Concepts and Detail

• Service Design Processes
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• IT Security Issues and Management
• Procurement and Supplier Management

Service Transition

• Knowledge Management
• Service Asset & Configuration Management
• Change Management
• Release & Deployment Management
• Validation and Testing

Service Operation

• Functions and Processes: Help Desk, Technical and Application Management
• Service Operation Processes
• Event Management
• Incident management
• Problem Management
• Request Fulfillment
• Access Management

Continual Service Improvement

• Service Level Management
• Service Measurement and Reporting
• CSI Improvement Process
• Summary and Scenarios

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