Cisco TVOICE Certification Training

"The CCNP instructor was very knowledgeable in regards to Cisco and provided an excellent environment conducive to learning. He went above and beyond to make sure we got all we could from this class. The entire staff at CED Solutions was dedicated to meeting all of my needs by providing a friendly and professional atmosphere."

-Ken Pavalko, Struthers, OH

Get your Training Quote

• Oct 02 - Oct 05, 2012

• Includes roundtrip airfare and lodging
  
  (Atlanta and Fort Lauderdale boot camps only)
• Hands-on instruction by a certified instructor
• Includes all course materials and practice exams
• Includes all certification exams
• Onsite Testing
• Breakfast and Lunch provided each day

Can't travel or you want to stay with your family or business. No problem! Stay in your own city and save the additional expenses of roundtrip airfare, lodging, transportation, and meals and receive the same great instruction live from our instructors in our Live Instructor-Led Remote Classroom Training.

Remote Classroom Training

Our Remote Classroom Training is a live class with students observing the instructor and listening through your computer speakers. You will see the instructor's computer, slides, notes, etc., just like in the classroom. You will be following along, doing work, labs, and individual assignments.

Troubleshooting Cisco Unified Communications (TVOICE - Exam 642-427)

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
• Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
• Solve the common issues of an SAF-enabled network and CCD.
• Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
• Troubleshoot voice quality issues and issues that are related to media resources.

Course Outline

• Overview
• Learner Prerequisite Skills and Knowledge
• Course Goal and Objectives
• Course Flow
• Additional References
• Your Training Curriculum

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